Shipping and Handling Policy:
Delivery is made within Egypt through a delivery representative. Shipping is free for all governorates of the republic. Return and exchange policy: We apologize that you are not 100% satisfied with our product, so we accept exchanges and returns within 14 days, provided that the product is safe and in the same condition it was delivered.
1- Contact customer service to clarify the products to be exchanged or returned and the reasons for submitting the return or exchange request.
2- Transfer fees are added according to the client's location. The transportation price will be determined by the company in the case of return or exchange.
3 - After submitting the exchange or return request, return the item to its packaged condition upon receipt.
4 - In the event that the customer opens the plastic bag, 25% of the mattress price will be deducted from the salary.
5- In the case of payment through one of the installment systems, the exchange or return will be within 72 hours only.
6- The exchange or return process takes place within 24 hours of the customer notifying the request for return or exchange.