Frequently Asked Questions – Next & Go

Our goal at Next & Go is to provide a comfortable and clear shopping experience for our customers, so we’ve compiled answers to the most common questions about our products and services.

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💸 Does Next & Go offer discounts or promotional deals?

Yes, at Next & Go we regularly offer discounts and promotional deals on mattresses, furniture pieces, furnishings, and selected product sets.
These offers are available for limited periods and may vary by product.
To see the latest offers, we recommend following us on social media.
We also always strive to offer the highest quality at competitive prices.

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🎨 Can I choose a different color or fabric than what’s shown?

At Next & Go, we sometimes offer color or fabric options for certain products.
However, please note that this service is not available for all products.
For products that have these options available, confirmation of your chosen color or fabric will be done with you during the order confirmation call to ensure accuracy.

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🛡️ Do you offer a warranty on products?

Yes, most of our products are covered under the manufacturer’s warranty, and the warranty period varies by product type.
If a product is not covered by a warranty, our return and exchange policy applies.

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❌ Can I cancel my order?

Yes, you can easily cancel your order by contacting the customer service team on our pages on social media or via phone.
The team will review your order and assist you with the cancellation process.

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🛠️ Do you offer assembly and installation services for furniture sold on the site?

Yes, we provide assembly and installation service for all furniture products,
and this is done by a specialized technician during the delivery process to ensure proper and safe installation.

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🚚 How do I track my order?

You can easily check your order status by contacting the customer service team via:
📞 Hotline: 16284
Or via our social media pages.
The team will inform you of all details regarding your order status and shipping.

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💳 What payment methods do you have available?

We offer several payment options to suit all our customers, including:

• Credit and debit cards: Visa – Mastercard

• Financial services: ValU – Sympl – Souhoola – Aman

• Cash on delivery

Please note that some payment methods may vary by region or order type.

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🧾 Do you offer product installment services?

Yes, we offer installment service through several payment systems such as:
ValU – Sympl – Souhoola – Visa – Aman
You can choose the suitable installment method during the checkout process.

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⏰ How long does it take for my order to be delivered?

Delivery time depends on the product type and your geographic location.
Generally, delivery takes between 5 to 15 working days from the purchase date.
After you place your order, our team will contact you to confirm the expected delivery date.
We rely on an in-house delivery team and reliable shipping companies to ensure orders arrive on time.
Please note that delivery time may be affected by public holidays or circumstances beyond our control.

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🚛 Is delivery free?

We offer free delivery to some governorates within the Arab Republic of Egypt.
For other governorates, delivery is done via our team or approved shipping companies
at affordable rates set by the shipping companies depending on the region.