Frequently Asked Questions – Next & Go

At Next & Go, we aim to provide a comfortable and clear shopping experience for our customers, so we have gathered answers to the most common questions about our products and services.

💸 Does Next & Go offer discounts or promotional deals?

Yes, at Next & Go, we regularly offer discounts and promotional deals on mattresses, furniture pieces, upholstery, and selected product collections.
These offers are available for limited periods and may vary by product.
To see the latest offers, it is recommended to follow us on social media.
We also always strive to provide the highest quality at competitive prices.

🎨 Can I choose a different color or fabric than the one displayed?

At Next & Go, we sometimes offer options to choose the color or fabric for some products.
However, please note that this service is not available for all products.
For products where these options are available, the selected color or fabric is confirmed with you during the order confirmation call to ensure accurate execution.

🛡️ Do you offer a warranty on the products?

Yes, most of our products come with a manufacturer’s warranty, and the warranty period varies depending on the product type.
If the product is not covered by a warranty, our return and exchange policy applies.

❌ Can I cancel my order?

Yes, you can easily cancel your order by contacting the customer service team on our social media pages or by phone.
The team will review the order and assist you with the cancellation process.

🛠️ Do you provide furniture assembly service for items purchased from the site?

Yes, we offer assembly and installation service for all furniture products,
which is carried out by a specialized technician during delivery to ensure proper and safe installation.

🚚 How can I track my order?

You can easily track your order status by contacting the customer service team via:
📞 Hotline: 16284
or through our social media pages.
The team will inform you of all details regarding the order and shipping status.

💳 What payment methods do you offer?

We provide several payment options to suit all our customers, including:

  • Credit and debit cards: Visa – Mastercard

  • Financial services: ValU – Sympl – Souhoola – Aman

  • Cash on delivery

Please note that some payment methods may vary depending on the region or type of order.

🧾 Do you offer product installment plans?

Yes, we offer installment plans through several payment systems such as:
ValU – Sympl – Souhoola – Visa – Aman
You can choose the suitable installment method during the checkout process.

⏰ How long does it take to deliver my order?

Delivery time depends on the product type and your geographic location.
Generally, delivery takes between 5 to 15 business days from the purchase date.
After placing the order, our team will contact you to confirm the expected delivery date.
We rely on an in-house delivery team and trusted shipping companies to ensure orders arrive on time.
Please note that delivery times may be affected by public holidays or circumstances beyond our control.

🚛 Is delivery free?

We provide free delivery to some governorates within the Arab Republic of Egypt.
For other governorates, delivery is carried out by our team or authorized shipping companies
at reasonable rates set by the shipping companies depending on the area.